General Questions

1PRIVACY POLICY
1. This privacy policy sets out how Licia Creations uses and protects information that you give when you use this website.

2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

4. Data we collect about you We may collect the following information about you:
i) Your Name
ii) Company Name
iii) Telephone Number
iv) Email Address
v) Any postal addresses that you provide This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile.

5. How we handle your data We use this information for the following reasons:
i) Process any orders you make through our ecommerce platform ii) Improve our products and services iii) For marketing our products and services to you iv) For market research

6. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

7. Cookies Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

8. Links to other websites You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.
9. Controlling your information You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.
2TERMS & CONDITIONS
TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Licia Creations. Terms such as "we", "us" and "our" refer to Licia Creations where they are used in these terms and conditions.

2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.

3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.
3ONLINE SHOPPING
1. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

2. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

3. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks

4. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

5. Your order will only be accepted by us once your goods have been dispatched.
4DELIVERY
1. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

2. Deliveries may take 5-7 Working day to be delivered as our products are custom made. Once order is posted, you will receive a postnet tracking number.

ORDER Cannot be cancelled but can change size or exchange for another outfit but if price is more than what you initially ordered than you have to pay the difference. If the new item is less than the origin item we will refund you the balance. All this must happen within 2 days of receiving the item.
5LIABILITY AND INDEMNITY
1. Licia Creation shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

2. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
6JURISDICTION
1. These terms and conditions shall be governed in accordance with the laws of South Africa and are subject to the exclusive jurisdiction of the courts of South Africa.
7ENTIRE AGREEMENT
1. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Licia Creations whether written or oral.
8GENERAL
1. We may change these terms and conditions at any time.

2. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

3. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.
9REFUND POLICY
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Licia Creations

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. PLEASE NOTE: We do NOT offer cash refunds. We issue a voucher to the value or offer an exchange on the item purchased. If your exchange item is of a higher value of the original item being exchanged, the difference will be due payable, if it is less, we will give you back the difference again by way of a voucher.

4. If the item you purchased was faulty , or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

5. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.

6. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

7. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
8. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.